AngelPoints Client Services 

Our skilled professionals assist you every step of the way 

At AngelPoints, our goal is to help each of our clients achieve the utmost success with their CSR and sustainability programs. That's why our Client Services team consists of some of the most experienced professionals in the industry to guide you through implementation and assist in all of your ongoing needs. See what our team can do for you.

 

Account Management

From the moment you join AngelPoints, your dedicated Account Manager is there for you. Your Account Manager will work closely with your team to develop and execute a launch and implementation plan tailored to your organization's specific goals and needs; train your team; conduct periodic check-ins to ensure your program is on track; share best practices; and schedule your maintenance and upgrades. In addition, your Account Manager serves as your voice within AngelPoints, communicating needs throughout the organization and making sure you are informed of any changes.

 

Customer Support

AngelPoints provides comprehensive online, email, and telephone Customer Support. AngelPoints clients receive Standard support as part of their initial package. Gold and Platinum options are also available.

Our Customer Support hours are Monday through Friday (excluding holidays) from 7:30 a.m. to 4:30 p.m., Pacific time. See our Contact Us page to learn how to contact Customer Support.

 

	Standard	Gold	Platinum
Maximum Support Hours	5 per month	50 per month	Unlimited
Supported Users	Available to system managers	Available to system and group managers	Available to all users
24 Hour Online Support	Online Help site available by clicking Help in AngelPoints	Online Help site available by clicking Help in AngelPoints	Online Help site available by clicking Help in AngelPoints
Product Updates	Communicated via email, on AngelPoints blog, and in release notes on the Help site	Communicated via email, on AngelPoints blog, and in release notes on the Help site	Communicated via email, on AngelPoints blog, and in release notes on the Help site

 

Professional Services

We know it's not always possible to anticipate special situations and unforeseen requests and opportunities like a custom last minute report, data upload, or HTML changes. The AngelPoints Professional Services team offers a variety of options on both an hourly and a project basis. Our services include:

• Implementation
• Data Uploads
• Customized Reports
• Surveys
• Site Customization
• Customized Domain Names
• Design Needs
• Single Sign-On (SSO)

For more information and pricing details, contact your Account Manager.

 

PSP Consulting

AngelPoints offers PSP consulting packages through our partner, Saatchi & Saatchi S. Saatchi & Saatchi S has helped millions of employees improve their lives, companies, and communities with PSPs. Tens of thousands have quit smoking, hundreds of thousands of pounds of weight have been lost, millions of pounds of materials have been recycled, and more than a million miles have been walked, swum, or biked.