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Hey Roger!
Over here at AngelPoints one concern I know I heard more than once from clients was the transfer of data (volunteer events/ rosters/hours/users) from their old site to the EVS '07 version site. Can you explain how this worked for you at AAA?

Thanks!
Elana
Marketing Associate, AngelPoints

For AAA, the transfer of data was real easy. All volunteer hours, events, employees, organizations, and users transferred over without any problems. The only thing that I can think of that does not transfer to the new site was event “survey” results because AngelPoints has a different way of conducting surveys in EVS ’07.

AAA worked closely with AngelPoints Jeff Rudy to ensure the data that we were transferring from old EVS to EVS '07 was “good” data. We worked with Jeff and his team to get rid of the “bad” data. For example, “bad” data included duplicates of the same employee, mis-spelled community organizations that we served, employees not assigned to a specific geographic location, etc. It is important to transfer over clean information and AngelPoints works hard to ensure your new site is clean.

Lastly, when AAA of Northern California, Nevada, and Utah migrated from the old EVS to EVS ’07 in June 2007, I was on vacation for two weeks. In other words, I didn’t worry about a thing. I didn't have to worry. The migration was flawless.

Hey Roger,

I'm wondering about what changes you've seen in your own technical support for team members using the new version.

Internally here, we've seen a drastic reduction in the number of calls we get from the clients who have platinum support. The end-users it seems are really getting the hang of the new application fairly quickly. I'd estimate at least a 50% reduction in phone support and about the same with email support.

--Tracy

VP, Product - AngelPoints
tracy at angelpoints dot com

Tracy, there has been a dramatic reduction in "problem phone calls" since AAA of Northern California, Nevada, and Utah migrated from the ol' EVS to EVS '07.

Before EVS '07, if a AAA employee had trouble logging in, trouble finding their volunteer hours, trouble changing skills & interests, etc. we had to address all of those issues individually and it was time consuming. It was time consuming for us at AAA. And, it was time consuming for you folks at AngelPoints since we referred many of these problem issues to AngelPoints to resolve.

Now, with EVS '07, we have seen a 75% decrease in "problem issues." The new AngelPoints web site makes it so much easier for our employees to navigate the system and find the information they need to resolve their concerns. And, if our employees can't solve the issue on their own, they contact the AAA Volunteers department and we use the abundant tools of EVS '07 to resolve the issue for them.

In addition, the AAA Volunteers department had to rely on AngelPoints staff to help us with the look and design of our Web site. If we wanted something changed, AngelPoints had to do it for us. Now, with EVS '07, we are in control when it comes to adding/removing system managers, changing colors or fonts, adding/removing pictures, adding/removing content, etc.

In sum, EVS '07 is very, very user friendly. I really can't remember the last time I called Michael Bonacore of Mimi Linsmayer for "help."

Roger Hancock, AAA of Northern California, Nevada, and Utah

Hello

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Thanks ... Bye

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